Manager, Business Analysis & Insights, GTB

Title:

Manager, Business Analysis & Insights, GTB - Toronto

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Business Analysis & Insights supports day-to-day business intelligence for Global Transaction Banking (GTB) Operations by delivering trusted management tools, operational and performance dashboards, and actionable insights and reporting that support effective operations execution. The role partners with Operations leaders, Finance, Risk, Compliance, Technology, and regional teams to define performance measures, analyze drivers of service and/or cost outcomes, and translate data into clear recommendations that strengthen execution against service level agreements (SLAs), operational performance commitments (OPC), and control expectations.

• Produce recurring and bespoke operational performance packs and dashboards; validate data completeness and reconcile variances across sources as required.
• Track and track emerging performance risks (e.g., SLA misses, backlog build, capacity constraints) with clear context and recommended actions.
• Support governance routines by preparing materials, maintaining KPI definitions, and ensuring consistent measurement across regions and teams.

• Conduct driver-based analysis across volumes, productivity, cost, quality, and risk indicators; translate findings into clear recommendations for operations and business leaders.
• Consult operations and business teams on driving performance or mitigating risk through targeted analysis of key drivers.
• Work with Risk/Compliance partners to integrate control, incident, and operational risk metrics into performance views and ensure balanced scorecards.

• Gather requirements and develop/maintain BI assets (e.g., dashboards, scorecards, data flows & extracts, standardized templates) to support GTB Operations priorities.
• Establish and document KPI/KRI definitions, data sources, standard operating procedures, refresh cadences, and controls; implement checks to reduce manual errors and improve reliability.
• Identify opportunities to automate reporting and improve self-serve access for stakeholders, in partnership with Technology and Engineering teams where necessary.

• Provide day-to-day leadership, prioritization, and quality assurance for business analysts supporting GTB Operations reporting and insights.
• Coach team members on analytical methods, problem solving, data storytelling, dashboard development, and stakeholder management; support development plans, employee engagement strategies, and performance objectives.

• Bachelor’s degree in Business, Finance, Analytics, Information Systems, or related field (Masters degree/MBA or relevant designation is an asset).
• 5+ years of experience in business analysis, business intelligence, management reporting, data analytics or performance management (financial services and/or operations experience preferred).
• Strong hands‑on capability with…