Technical Documentation Specialist

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.

Our portfolio includes Zafin AIOS
, an agent orchestration platform for governed AI work; the Zafin Banking Platform
, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO
, an integration platform that connects data, systems, and workflows across complex enterprise environments.

Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.

The AI Technical Documentation Specialist is a mid-to-senior level technical role responsible for creating,maintaining, and evolving comprehensive documentation for Zafin'sAIOS platform and AI agent solutions. Your primary goal is to translate complex AI agent capabilities, workflows, integrations, and banking regulatory requirements into clear, accessible documentation that enables clients, engineers, and non-technical users to understand,operate, and troubleshoot AI agent-based solutions in production banking environments.

Youare responsible forthe full documentation lifecycle—from conducting technical research and interviews, to writing and editing comprehensive guides, tomaintainingdocumentation repositories and ensuring version control. You will work collaboratively with engineers, product managers, domain strategists, and banking clients to ensure documentation is complete,accurate, and delivered on schedule. At senior levels, you will set platform-wide documentation standards, own content architecture, and mentor junior technical writers.

Documentation is the connective tissue between technical delivery, client adoption, and operational reliability. You will play a critical role in the Embed phase of the AIOS delivery lifecycle, ensuring that knowledgerequiredtooperate, maintain, and scale AI agents is captured, organized, and accessible. Your work directlyimpactsclient success, adoption rates, and support burden reduction.

• Create comprehensive technical documentation for online Help systems, web pages, and knowledge bases that explain AI agent capabilities, workflows, decision trees, behaviors, and banking product interactions to diverse audiences (developers, business users, operations, compliance teams).
• Develop release notes, technical notes, API documentation, operational guides, and governance/compliance documentation that explains new features, capabilities, bug fixes, breaking changes, and regulatory requirements for AI agents in banking environments.
• Conduct technical interviews and research with engineers, product managers, domain strategists, and banking client representatives to extract requirements and technical details; understand system and user interactions through studying specifications, workflows, and product samples.
• Create visual documentation using industry-standard tools (Snag It for screenshots, Draw.io/ Lucidchart for diagrams, Camtasia for video) to describe AI agent decision logic, system interactions, and banking product concepts; create training materials, quick-start guides, and multimedia content to support client enablement.
• Edit, proofread, standardize, and validate all documentation for accuracy, clarity, completeness, consistency, and banking compliance before publication; maintain documentation repositories with version control; keep documentation current for product releases and banking customer-specific configurations.
• Work in Agile software development environments with monthly releases; coordinate with engineering, product, and support teams to create documentation for banking customer installations; participate in engagement teams and contribute to delivery milestones and client success.
• (Senior) Define platform-wide documentation standards, style guides, and best practices across all AIOS engagements to ensure consistent voice, quality, and compliance with banking documentation requirements.
• (Senior) Own content architecture and information design for platform-wide documentation; establish organizational naming conventions, terminology, and banking product-specific documentation patterns.
• (Senior) Mentor junior technical writers and content creators on documentation best practices, technical writing skills, AI/banking domain knowledge, and client engagement.
• Participate in monthly governance reviews and quarterly operating model reviews, reporting on documentation completion, quality status, and client satisfaction metrics.

Must Haves

• 2-8+ years of experience in technical writing,…