First Line IT Support

Become the key IT support for employees at Red Compass Labs in Toronto. This hands-on first line support role emphasizes troubleshooting and customer service, ensuring a smooth IT experience.

Red Compass Labs seeks a dedicated IT professional for its Global Corporate IT team. Candidates should have strong first line experience and be adept at resolving a wide range of technical issues. You'll be responsible for direct interaction with users, resolving their issues efficiently, and becoming a crucial part of their daily productivity.

Key Responsibilities:

• Provide first-line technical support via multiple channels

• Manage incoming tickets and categorize accurately

• Troubleshoot hardware and software issues on Windows and macOS

• Maintain full lifecycle management of end-user devices

• Administer user accounts across Microsoft 365 and core business systems

Requirements:

• Proven experience in a corporate first line IT support role

• Strong knowledge of Microsoft Windows 10/11 and macOS

• Hands-on experience with Microsoft 365 admin tasks

• Familiarity with Active Directory and endpoint management tools

• Excellent problem-solving and communication skills

Utilize your IT support skills to enhance employee productivity and experience at Red Compass Labs in Toronto.
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