Content Designer - Advanced

What You’ll Do

Content Strategy:

• Champion a content‑first approach, establishing messaging hierarchy and user flows before visual design begins.
• Develop actionable, data‑informed messaging strategies that guide clients clearly through complex digital experiences and cross‑channel journeys.
• Lead collaborative design‑thinking workshops, mapping sessions, and ideation exercises alongside product owners and designers.
• Clearly articulate the rationale behind content decisions, presenting strategy decks and copy proposals to partners with clarity and conviction.
• Help maintain, evolve, and elevate content design systems, communications standards, terminology bases, and governance workflows across the organization.
• Serve as an unyielding advocate for the end user, ensuring client needs, plain‑language principles, and clarity remain front and center in product roadmaps.

Content Creation:

• Write clean, crisp, and concise product copy; we value brevity and directness, with no room for verbose or wordy writing.
• Draft intuitive, contextual product copy, including UI microcopy, error states, onboarding flows, interface labels, transactional emails, and system messages, with a strong emphasis on mobile‑first experiences.
• Partner with the five team designers to shape non‑textual assets, including iconography, data visualizations, empty states, and illustrations.
• Embed inclusive design practices and web content accessibility guidelines across all content touchpoints, ensuring full compatibility with assistive technology.
• Partner with legal, risk, compliance, and regulatory teams to navigate complex financial requirements while translating dense legalese into clear, human copy.
• Document, audit, and organize content assets throughout the product development lifecycle to ensure consistency across web, iOS, and Android platforms.

Research and Testing:

• Partner with design researchers to frame research hypotheses, construct test scripts, and define key qualitative and quantitative questions.
• Plan and run usability tests, A/B copy tests, and comprehension studies to measure message clarity and task completion rates.
• Perform continuous competitive analysis, message testing, and content audits to benchmark experiences against industry leaders and identify user friction points.
• Synthesize analytics data, customer feedback, and testing results to iteratively refine content strategies and measure ROI.

Join an inclusive, highly collaborative design organization where your voice is valued, your ideas are championed, and your professional growth is actively supported.

Work in a focused squad supporting three product owners and five designers on high‑impact digital experiences used daily by millions of customers.

Help advance the Content Design discipline across the enterprise by establishing new frameworks, mentoring peers, and contributing to industry‑best design culture.

Access continuous learning opportunities, competitive total rewards, wellness programs, and a flexible work environment built around trust and flexibility.

• A post‑secondary degree or diploma in Communications, Journalism, English, Human‑Computer Interaction (HCI), Graphic Design, or equivalent practical experience.
• Four or more years of dedicated experience writing, editing, or designing content within a digital product team, agency, or enterprise software environment.
• Exceptional ability to write in a clean, concise, and direct manner without fluff or verbosity.
• Proven track record of collaborating effectively in multi‑disciplinary squads alongside product owners and visual/UX designers.
• Strong critical thinking, information architecture, and systems‑thinking skills, with a proven ability to simplify complex systems into clear user journeys.
• A portfolio that clearly demonstrates your end‑to‑end design process, showing initial experimentation, rationale, challenges faced, how you arrived at final copy, and examples of mobile content and content‑first thinking.

• Professional working proficiency or fluency in French.
• Hands‑on knowledge of WCAG
  2.1 accessibility standards and techniques for writing accessible alt‑text, screen reader…