Entry-Level Helpdesk Technician at Verve

Provide essential IT support with Verve Senior Living as a Helpdesk Technician. You'll be the first line of technical assistance, ensuring efficient operations for team members.

This junior to intermediate IT position supports both retirement residences and corporate offices. You will troubleshoot common issues, respond to IT requests, and deliver outstanding customer service across different platforms. Collaborating with the Tier 2 support team, you'll handle escalated issues and improve internal operations—all contributing to the successful experience of seniors.

Key Responsibilities:

• Serve as the primary IT contact for incoming requests

• Support users in the Corporate office and remotely

• Maintain clear communication while resolving issues

• Manage support tickets with friendly service

• Document IT processes and contribute to knowledge-base articles

Requirements:

• Diploma or degree in IT or related field

• 2+ years in ticket-based IT support

• Familiarity with Microsoft 365 and Active Directory

• Valid driver's license and reliable vehicle

• Experience with Windows, Android, and iOS devices

Utilize your IT skills to support Verve Senior Living's commitment to excellence.
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