Senior SAP CRM Consultant​/Specialist

Job Title: Senior SAP CRM Consultant / Specialist

Company: Cogency Inc.

Location: Toronto, ON (Hybrid – 4 Days Onsite)

Job Type: Full-Time

Interview Process: Final Round In-Person Interview Required

Cogency Inc. is seeking an experienced Senior SAP CRM Consultant / Specialist to support a large-scale Mortgage Origination transformation initiative for a leading Banking and Financial Services client.

The successful candidate will play a key role in the functional design, configuration, customization, and implementation of a custom SAP CRM Mortgage Origination solution
, supporting the end-to-end mortgage lifecycle, including Account Origination, Adjudication, and Fulfillment
.

The ideal candidate will have 8+ years of SAP CRM experience
, strong expertise in SAP CRM 7.0, Web UI, One Order Framework, Business Partners, BRF+, Pricing, and Banking Services
, along with excellent stakeholder engagement and solution design capabilities.

• Lead the functional design, configuration, and implementation of SAP CRM solutions.
• Gather and analyze business requirements and translate them into scalable SAP CRM solutions.
• Configure SAP CRM modules and customize standard functionality to meet business needs.
• Support end-to-end solution delivery throughout the project lifecycle.

• Design and implement SAP CRM solutions supporting the complete Mortgage Origination lifecycle.
• Configure workflows supporting:
• Account Origination
• Mortgage Applications
• Credit Adjudication
• Loan Processing
• Collaborate with business stakeholders to optimize lending and mortgage processes.
• Configure and enhance SAP CRM 7.0 and Web UI applications.
• Work extensively with:
• Business Partners (BP)
• Bank Services
• Opportunity Management
• Case Management
• Quotations
• One Order Framework
• Configure CRM organizational models, transactions, and business processes.

• Configure and enhance SAP Pricing procedures.
• Develop and maintain BRF+ (Business Rule Framework) rules for business decision automation.
• Configure UI Component Sets and Web UI customizations.
• Support pricing enhancements and business rule implementation.

• Collaborate with SAP ABAP developers and integration teams.
• Define functional specifications for custom developments.
• Support integration with:
• SAP ECC/S4
  
  HANA
• Third-party banking systems
• Mortgage platforms
• Participate in solution architecture and integration workshops.

• Prepare functional specifications and test scenarios.
• Support Unit Testing, SIT, UAT, and Production deployments.
• Troubleshoot functional defects and coordinate issue resolution.
• Support production stabilization and hypercare activities.

• Conduct workshops with business users, product owners, and technical teams.
• Provide functional leadership throughout project execution.
• Mentor junior consultants and support knowledge transfer.
• Prepare solution documentation, process flows, and user guides.

• Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline.
• 8+ years of SAP CRM functional consulting experience.
• Strong expertise in:
• SAP CRM 7.0
• SAP CRM Web UI
• One Order Framework
• Business Partners (BP)
• Bank Services
• Opportunity Management
• Case Management
• Quotations
• Hands-on experience configuring:
• BRF+ (Business Rule Framework)
• Experience supporting Mortgage Origination or Lending solutions.
• Strong understanding of SAP CRM functional architecture.
• Experience preparing Functional Specifications and Solution Design Documents.
• Experience working in Agile and Waterfall delivery environments.
• Excellent analytical, communication, and stakeholder management skills.

• Experience with SAP S/4
  
  HANA and SAP Banking Services.
• Knowledge of SAP BTP and SAP Integration Suite.
• Experience working with SAP PI/PO or SAP CPI.
• Familiarity with SAP Fiori applications.
• Experience integrating SAP CRM with external lending or mortgage platforms.
• Exposure to REST APIs and OData Services.
• Knowledge of SAP ABAP debugging and technical design.
• Experience with Dev Ops and CI/CD practices.

Candidates must…