Service Desk Analyst at Compugen

Elevate your IT support skills as a Service Desk Analyst with Compugen, the largest privately-owned tech ally in Canada. This onsite role emphasizes exceptional customer service and effective problem-solving skills.

As a crucial member of the Compugen team, you will provide outstanding on-site technical support for end users. Your expertise in workstation configuration, Windows operating systems, and Service Now will shine as you manage incident tickets and ensure asset records are accurate. Collaboration and communication are key as you troubleshoot diverse technology issues daily.

Key Responsibilities:

• Provide exceptional customer service and communication support

• Manage incident tickets through Service Now based on SLAs

• Configure and troubleshoot desktop PCs and applications

• Maintain accurate asset records for end-user devices

• Address VOIP device issues when necessary

Requirements:

• College education in Electronics or Computer Science

• Two years of end-user support experience

• Strong written and verbal communication skills

• Effective task prioritization in high-pressure settings

• Customer service excellence both in-person and remotely

Bring your passion for technology and customer support to Compugen and make a real difference!
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