Dayforce IT Service Management Expert

Join Dayforce as an IT Service Management Expert in the Philippines, where you will enhance Service Level Management to foster improved IT service delivery. This role emphasizes governance and continuous enhancement of services.

In this critical position, you will define and maintain our Service Level Management framework while collaborating with multiple teams across the organization. You will ensure that our service portfolio is efficient, effectively driving measurable outcomes and stakeholder engagement through transparent performance reporting.

Key Responsibilities:

• Create a comprehensive documentation framework for IT services

• Build and maintain service performance reporting dashboards

• Lead service health measurement initiatives

• Conduct periodic reviews with service stakeholders

• Manage a backlog for continuous service improvement

Requirements:

• Minimum 5 years in IT service governance

• Proven track record of defining SLAs/OLAs

• Strong grasp of ITIL frameworks

• Experience with Service Now ITSM tools

• Exceptional communication and analytical abilities

Drive impactful service improvements and governance as part of Dayforce's commitment to excellence.
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