RQ- UX Designer - Intermediate

MUST HAVES:

UX/UI Design

Experience:

Proven experience designing for web and mobile applications with a focus on intuitive, user-friendly interfaces.

Proficiency in Design Tools:
Skilled in tools like Figma, Sketch, Adobe XD for creating wireframes, mockups, prototypes, and user flows.

User-Centered Design & Research:
Ability to conduct user research, usability testing, and translate findings into sitemaps, journey maps, and design iterations.

OPS

Experience:

Familiarity with Ontario Public Service standards, accessibility (AODA), and government digital principles.

Technical Awareness:
Understanding of web development limits and basic knowledge of network security and protocols.

Minimum of 5 years experience and has demonstrated experience in a range of the following service design and user experience techniques:

• User needs mapping
• User research (exploratory and evaluative)
• Stakeholder mapping
• Personas
• Customer journey mapping
• Collaborative design
• Prototyping
• Service blueprinting

Demonstrated knowledge of emerging trends and developments in service delivery, digital service design and leading edge technology related to digital service design and in-person service delivery models.

Has a proven willingness to take calculated risks, get it wrong, learn from feedback, work with determination to overcome setbacks and refocus the approach on obtaining positive outcomes.

Has some experience using data analytics to develop evidence-based suggestions to better the end user experience. Demonstrates a future oriented mindset to drive improvement opportunities through an understanding of client`s current and future needs.

Demonstrates enthusiasm for cooperativeness, co-design and facilitation. Shows respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues. Can delegate, prioritize and has the ability to motivate others.

Has demonstrated oral and written communications skills to communicate effectively with clients and stakeholders, familiar with service design and user experience aspects of digital service delivery.