Technical Support Specialist

Position Summary

GLOWS is looking for a dedicated Technical Support Specialist to provide exceptional support to users, ensuring a smooth and effective user experience. Along with strong technical skills, the ideal candidate will demonstrate empathy, patience, and a commitment to solving problems efficiently. You will play a key role in ensuring that our users receive the help they need with a high level of professionalism and care.

• Recommend solutions based on customer needs and technical issues.
• Maintain key customer relationships and provide timely follow-up support.
• Set up new users, process account changes, and manage user issues efficiently.
• Diagnose and resolve malfunctions quickly and patiently.
• Collaborate with administrators to ensure smooth technical operations.
• Provide remote demonstrations and training to end users on app features and usage.
• Stay up-to-date with industry trends and technologies in your field of expertise.

• 1 to 3 years of experience in a related technical support role.
• Strong ability to identify, analyze, and solve user problems.
• Ability to handle multiple assignments and manage time efficiently.
• Excellent verbal communication and negotiation skills.
• Strong technical aptitude and decision-making skills.
• Ability to convey technical information clearly to both technical and non-technical users.
• Background in web apps and Android device operations.
• Experience using remote assistance tools.

• Competitive benefits package.
• Opportunities for professional growth in a fast-paced startup environment.
• A supportive and innovative work culture.

GLOWS is a forward-thinking startup merging mental health, technology, and artificial intelligence. Our team is committed to innovation, with a focus on improving the user experience in therapeutic environments. Join us as we grow and expand our reach in this exciting space.