Systems Support Analyst

Join Mawer Investment Management as a Systems Support Analyst in Toronto, ON. Deliver exceptional IT support and troubleshooting services while ensuring user satisfaction in a dynamic environment.

Mawer Investment Management invites skilled candidates to fill this pivotal Systems Support Analyst role within the Business Technology team. This full-time position serves as the first point of contact for technical assistance covering hardware, software, and network-related issues. Candidates should possess strong communication and problem-solving abilities, along with a commitment to high-quality customer service while adhering to service level agreements.

Key Responsibilities:

• Provide empathetic and professional IT support

• Respond to user requests across various communication channels

• Troubleshoot hardware and software issues effectively

• Maintain accurate records of IT assets and inventory

• Document solutions and update the knowledge base

Requirements:

• 1-3 years in IT support or service desk roles

• CompTIA A+ and ITIL 4 certifications preferred

• Knowledge of MS 365 and Active Directory

• Strong troubleshooting skills with attention to detail

• Ability to multi-task in a team-oriented setting

Elevate your IT career while contributing to Mawer's innovative culture and user support excellence.
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