Associate - Client Data Operations, GWO

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Associate, Client Data Operations (CDO), supports the day-to-day management, analysis, reporting and control of client onboarding, KYC/AML and regulatory onboarding data. The role helps drive operational efficiency, risk management and data governance across GBM Client Onboarding by maintaining reporting processes, Regulatory Onboarding / Good-to-Trade portals, dashboards, extracts and management information used by onboarding, front office, compliance, risk, operations and technology stakeholders.

The Associate partners with onboarding analysts, management, project teams, technology, control and compliance stakeholders to understand onboarding processes, regulatory requirements and counter party data flows, and to recommend reporting, analytics and technology-enabled solutions that improve decision making, transparency and control.

Is this role right for you? In this role, you will:

• Support, maintain and enhance onboarding reporting processes, Regulatory Onboarding / Good-to-Trade portals, dashboards and related data extracts.
• Design, produce and publish accurate, timely operational reports, KRI/KPI dashboards, management information and executive materials using complex counter party and onboarding data.
• Analyze counter party, KYC/AML, regulatory onboarding and operational data to identify trends, exceptions, data quality issues, control gaps and process improvement opportunities.
• Assess the impact of process, policy, procedural and regulatory changes on applications, reporting outputs, data capture requirements and operational controls, and propose practical process or technology solutions.
• Liaise with technology partners and business stakeholders to implement change requests, support testing, validate production releases and resolve reporting or system issues.
• Support cross-functional initiatives involving GBM Client Onboarding systems, regulatory data flows, counter party scoping, business transformation, reporting automation and data governance.
• Act as a subject matter resource on the availability, structure and interpretation of counter party data used for analytics, regulatory scoping, control reporting and management information.
• Maintain process documentation, data dictionaries, queries, audit trails, requirements, test scripts and process flows to support the administration, control and governance of onboarding platforms and reporting processes.
• Prepare and quality‑assure recurring and ad hoc reports for regulatory, operational, audit, control and management reporting needs using approved data sources.
• Continuously build knowledge of business strategies, regulatory requirements, risk practices, products, operational processes, onboarding technology and reporting tools.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Promote efficient operations and effective day-to-day controls to meet operational risk, regulatory compliance, AML/ATF and conduct risk obligations.
• Contribute to a high-performance, inclusive environment through knowledge sharing, collaboration, continuous improvement and stakeholder engagement.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Requires strong Microsoft Excel and data reconciliation skills; working knowledge of SQL, VBA, Power Platform, Power BI, Tableau or similar business intelligence tools is an asset.
• Requires knowledge of financial markets, capital markets products, client onboarding, KYC/AML, OTC regulatory onboarding, counter party data and regulatory compliance obligations.
• Experience in reporting, analytics, business intelligence, process improvement, data governance, operational controls, systems change or business transformation within a global financial institution is preferred.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a…