SYSTRA IT Support Specialist

Step into the role of IT Support Specialist at SYSTRA Canada, delivering crucial support services to multi-site teams in Toronto. Your knowledge in Windows/M365 and cybersecurity will be indispensable.

As part of a dynamic project team, you will provide Level 1 and Level 2 IT support to around 150 employees. Reporting to the Local IT Manager, you'll handle workstation management, compliance with security protocols, and effective user communication. This is an opportunity to contribute significantly to the IT Division's objectives.

Key Responsibilities:

• Administer L1–L2 support for network and software environments

• Oversee preparation and deployment of managed workstations

• Lead daily stand-up meetings and coordinate activities

• Act as the primary contact for project-related IT operations

• Create and manage monthly performance reports

Requirements:

• DEP or DEC in Computer Science or equivalent experience

• Minimum 5-6 years in Level 2 IT support

• Strong knowledge of ITSM and web security practices

• Coordination experience is a plus

• Skills in Windows 10, M365, and Service Now preferred

Drive your IT career forward by joining SYSTRA Canada in this engaging role.
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