Director, Global Fraud Technology- Fraud Response

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Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Global Fraud Technology team develops and manages enterprise fraud response capabilities that enable Scotiabank to rapidly investigate, contain, and remediate fraud across all products, channels, and geographies. We partner closely with Fraud Operations, Contact Centres, Payments, Digital Banking, Risk Management, Corporate Security, AML, and Enterprise Technology teams to deliver industry-leading fraud response solutions that protect customers while minimizing operational friction.

As part of Global Technology, we are responsible for the platforms, workflows, integrations, and operational tooling that support fraud investigations, case management, customer intervention, account controls, scam response, recovery processes, and fraud operations effectiveness.

The Director, Global Fraud Technology – Fraud Response is accountable for the strategy, delivery, modernization, and operation of the Bank’s fraud response technology ecosystem. This role leads teams responsible for fraud case management platforms, workflow orchestration, investigator tooling, customer remediation capabilities, operational decisioning, fraud recovery processes, and fraud operations enablement technologies.

The Director works closely with Fraud Operations leadership to define and execute the future-state operating model for fraud response, ensuring technology investments improve customer outcomes, investigator productivity, fraud containment effectiveness, and operational efficiency.

The role ensures business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, security standards, and enterprise technology frameworks.

• Develop and execute the multi-year fraud response technology strategy and roadmap aligned with enterprise fraud objectives.
• Define the target-state fraud response ecosystem, including case management, workflow automation, customer intervention, scam response, fraud recovery, and investigator enablement capabilities.
• Partner with Fraud Operations, Contact Centres, Payments, Digital Banking, and Risk teams to identify opportunities to improve operational effectiveness and customer experience.
• Lead modernization initiatives that transform manual processes into intelligent, automated, and scalable workflows.
• Establish technology standards, governance frameworks, and operating models for fraud response platforms globally.
• Drive strategic vendor relationships and technology partnerships supporting fraud operations capabilities.

• Own the technology platforms supporting fraud investigations and fraud operations teams globally.
• Deliver capabilities that improve investigator efficiency, decision consistency, and operational effectiveness.
• Enable end-to-end workflow orchestration across fraud alerts, investigations, customer outreach, account restrictions, recovery activities, and case resolution.
• Partner with operational leaders to optimize investigator experiences and reduce operational complexity.
• Establish technology capabilities that support workload management, prioritization, escalation, and performance monitoring.

• Own the strategy and evolution of enterprise fraud case management capabilities.
• Lead implementation and modernization of workflow platforms supporting fraud investigations and response processes.
• Ensure seamless integration between fraud detection systems, operational workflows, customer servicing platforms, and core banking systems.
• Drive workflow automation initiatives to reduce manual effort and accelerate fraud response times.
• Enable real-time decision execution, case routing, escalation management, and operational controls.

• Lead technology capabilities supporting customer intervention and fraud containment activities.
• Deliver solutions that enable rapid account protection, payment holds, transaction blocking, account recovery, and customer notification processes.
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