Business Operations Intern - B2B Support (12 month contract

Job Description

Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co‑ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind – with experiences tailored to your individual skills and interests.

We offer a start‑up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work‑life balance and a company culture committed to caring for our employees. If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

Rakuten Kobo Inc. is looking for a Business Operations Intern - B2B Support to join our Business Operations team as an intern for 12 months starting in August 2026. The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers. This role is specifically responsible for monitoring and resolving inbound requests from internal teams, publishers, and customers.

Reporting to the Business Operations Analyst, the Business Operations Intern - B2B Support acts as the first level triage for most inbound audiobook and eBook related issues, including investigation of metadata and content processing failures, and incoming requests from customers and partners. The Business Operations Intern - B2B Support is also responsible for supporting the creation and maintenance of relevant documents and help articles as related to their functional areas.

They may also assist in creating relevant publisher help center content. The Business Operations Intern - B2B Support will support the Business Operations Analyst in collecting feedback and metrics from the tickets and QA issues they handle. The data they collect and provide from the various Business Operations ticketing queues in their work is then used to uncover trends and provide feedback to drive audiobook technology and operational improvements and investments for both audio books and Kobo’s self-publishing program, Kobo Writing Life (KWL).

• Front-Line Support Triage incoming tickets from ebook and audiobook publishers and KWL authors.
• Investigate, troubleshoot, solve or escape audio books/ebook issues and first step tickets as required, from functional area or as assigned/delegated.
• Data Collection Review and analyze recurring issues and communicate recommendations based on findings as directed by the Business Operations Analyst.
• Create and pull catalogue reports using SQL or our internal content management system as requested.
• Share information as requested to client teams, development and delivery teams, content management, and external vendors on the investigation and resolution of bugs.
• Documentation Maintain audiobook and eBook-related process documentation as requested by the Business Operations Analyst.
• Assist in maintaining KWL-related process documentation as requested by the Business Operations Analyst.
• Project Support Support Business Operations, Content, and Kobo Writing Life with projects on an ad-hoc basis and as available/directed.
• Assisting with research into digital publishing standards and topics.
• Content Policy Review

College/university education or equivalent course study, ideally with a focus on publishing or book selling programs, a college/university diploma or work/project experience in the realm of digital media/content, or other books related experience (for example: experience working at a bookstore, running a book blog/Bookstagram/Book Tube, etc.). A strong interest in digital media, books, self-publishing, and technology - if it is your heart’s desire to be an editor, you are not going to have much fun.

But if it is a potent mix of technology and books, you are in the right…