CyberArk Support Engineer

Line of Service

Advisory

Not Applicable

Managed Services

Senior Associate

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure.

As a Cyberark support Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

• Troubleshoot and resolve complex technical problems related to Conjure reported by our customers.
• Perform PIM (Cyber Ark secret manager) support operations on day-to-day basis
• Lead the incident call with diverse stakeholders
• Apply and test fixes in Non-Prod, and Production environment
• Document problem solutions in a knowledge base.
• Meticulously document case progress and technical details throughout the support case lifecycle.
• Provide 24x7 on-call support via a rotational schedule.
• Participating in recurring support review meetings, present challenges and mitigation plan to Product owners
• Ensuring Incident is resolved within defined SLA’s
• Provide input to assist with continual improvement
• Responsible for planning all new activities and deliver the same as per timelines

Your skills, knowledge, and experiences are what set you apart. Here s what we look for:

• 4–7 years of experience in Cyber Ark Secrets Management.
• Strong Cyber Ark PAM Core or Vault experience with exposure to secrets management workflows
• Experience in troubleshooting issues retrieving secrets from Conjure
• Solid understanding of Linux/Unix systems, Windows Server environments, and Active Directory concepts, including integration and authentication within enterprise infrastructures.
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $84,700-$134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.

We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

Learn more about our Application Process and Total Rewards Package at:

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and…