Application Support Specialist

Position:
Junior Application Support Specialist

Duration
: 1 Year assignment (contract

)
Client

Location:

Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Frida

ly)
Note on Assignment

Type This position is provisionally Onsite, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Mana

ger.
About the Engag

ement

Akkodis is seeking a Junior Application Support Specialist to support operational activities associated with hosting and maintaining enterprise applications within a shared services environment

ment.

The successful consultant will play a key role in supporting mission-critical middleware platforms, service management processes, cloud-based environments, and application hosting services. The role requires strong technical troubleshooting capabilities, practical middleware support experience, and the ability to work collaboratively with both technical and business stakeho

lders

• Scope Provide operational support for enterprise-hosted applications and middleware environ
• ments.
  
  Manage incident intake, triage, escalation, and resolution activ
• ities.
  
  Fulfil service requests and support operational service delivery proc
• esses.
  
  Participate in change planning, assessment, implementation, and validation activ

ities.
Assignment Deliv

• erables
  
  Incident management and service request fulfilment activities completed within established service
• levels.
  
  Change implementation documentation and operational readiness s
• upport.
  
  Configuration and environment management documen
• tation.
  
  Operational health reports, dashboards, and service m

etrics.
Expertise

Required
M

• ust Have:
  
  IBM Web Sphere Application Server NDM an
• d LibertyIBM
• Data Power Deployment  Automation - Urban Code Deploy and Urban Code
• Velocity Middleware Monitoring tools e.g. ITCAM,
• Dynatrace Cloud technology including Open Shift, Kubernetes an
• d Ansible Experience with ITIL Incident Managemen
• t process
  
  Experience with ITIL Change Management

process.
Nic

• e to Have:
  
  Familiarity with Java application hosting
• services.
  
  Exposure to enterprise cloud transformation in

itiatives

.
Important This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for service

discussions.
A

ccessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone.

We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter.

We encourage applications from individuals of all backgrounds and identities.

Together, we’re making the future work

for everyone.