Field Service Technician for Astreya

Support user experiences as a Field Service Technician with Astreya. This office-based role entails hardware troubleshooting, inventory management, and superior user support to ensure satisfaction.

The role of Field Service Technician requires 1 to 2 years of relevant experience in IT Services. Primary responsibilities include delivering end-to-end onsite and remote user support, diagnosing hardware issues, tracking asset management, and maintaining high-quality user interactions. Proactive communication and problem-solving skills will enhance the user experience and ensure satisfaction with all services provided.

Key Responsibilities:

• Provide comprehensive onsite and remote user support

• Manage inventory and e-recycling processes

• Diagnose and resolve hardware-related issues

• Support video conference room operations

• Track and manage service tickets promptly

Requirements:

• High school diploma or GED required

• 1 to 2 years of relevant IT support experience

• Strong understanding of service delivery processes

• Proficient in Microsoft Windows and Mac OS environments

• Ability to lift 50lbs regularly

Be the backbone of user support and contribute to Astreya’s commitment to excellence.
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