Director of Conversational AI

Position: Director of Conversational AI at RBC
Lead innovative conversational banking solutions at RBC in Toronto, Canada. As the Director of Conversational AI, you will advance client experiences through cutting-edge technology across mobile and web platforms.

This critical role requires 10+ years in technology implementation, focusing on AI/ML, and 5+ years leading teams. You will oversee a diverse team crafting high-quality conversational AI solutions and driving client engagement. Your expertise will be pivotal in fostering innovation and strategic thinking within the organization.

Key Responsibilities:

• Develop and execute the technology roadmap for conversational banking

• Lead a team of Conversational Architects and developers

• Identify new business opportunities and build strong relationships

• Manage the entire lifecycle of solution development and delivery

• Establish and report on key performance indicators for success

Requirements:

• 10+ years in technology and digital transformation roles

• 5+ years leadership experience in Conversational AI development

• Proven expertise in delivering enterprise-level AI solutions

• Strong knowledge of NLP and conversational AI best practices

• Exceptional communication skills to engage stakeholders

Embrace the challenge of shaping the future of banking by leading transformational conversational solutions at RBC.
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