User Experience, Report Design & Adoption Lead

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:
Data & Analytics

Pay Details: $96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The User Experience, Report Design & Adoption Lead is responsible for transforming enterprise technology data into intuitive, actionable, and user-centered experiences that enable decision-making, governance, risk management, and operational oversight. Reporting to the Head of Technology Data Management, this role serves as the bridge between technology data, business stakeholders, and reporting platforms, ensuring data products, dashboards, metrics, and reports are designed around user needs and business outcomes.

The role will establish enterprise standards for reporting, visualization, user experience, and adoption while ensuring technology reference data is delivered in a manner that is understandable, accessible, and actionable for executives, technology leaders, risk teams, engineers, and operational stakeholders. This position plays a critical role in maximizing the value realization and adoption of the Technology Reference Data platform by creating engaging user experiences and driving data-driven decision-making across the enterprise.

• Define and lead the user experience strategy for technology data products, reporting solutions, dashboards, and analytics platforms.
• Develop design principles, standards, and best practices for enterprise reporting and data consumption.
• Ensure all reporting solutions align with stakeholder needs, business processes, and governance objectives.
• Create consistent and intuitive user experiences across dashboards, portals, scorecards, and self-service analytics platforms.
• Promote accessibility, usability, and simplicity in all reporting and analytics outputs.

• Establish enterprise standards for report design, visualization, information hierarchy, navigation, and dashboard development.
• Design executive-level reporting solutions that provide clear visibility into technology performance, risk, utilization, and operational health.
• Create persona-based reporting experiences tailored to executives, technology leaders, risk partners, engineers, operations teams, and auditors.
• Ensure KPI scorecards, dashboards, and visualizations clearly communicate trends, risks, opportunities, and required actions.
• Partner with Reporting and Business Intelligence teams to improve report effectiveness and usability.

• Develop and execute adoption strategies that maximize utilization of enterprise data products and reporting assets.
• Establish feedback mechanisms to continuously improve the user experience and reporting solutions.
• Measure adoption, user satisfaction, engagement, and business value realization.
• Lead stakeholder training, communications, and enablement activities supporting technology data products.
• Drive awareness of enterprise data assets through education, showcases, and governance forums.

• Partner with executive stakeholders, technology leaders, risk teams, and operational users to understand business questions, reporting needs, and decision-making workflows.
• Conduct stakeholder interviews, workshops, and user journey assessments.
• Translate business requirements into user-centered reporting, dashboard, and analytics solutions.
• Act as the primary advocate for the end-user experience within…