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Engineer - IT Onsite Support S 4A
Job Description & How to Apply Below
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at and on Linked In, You Tube, X, and Facebook.
Job Description Responsibilities Installing and configuring computer hardware, software & peripherals
Manage user accounts as needed, including permissions and access controls.
Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
Providing support to growing mobility platform (iOS, Android and windows-based platform).Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, One Drive, etc.)Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
Providing support for Mobile Device Management Platforms (Intune)
Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
Deliver and achieve high quality support and service level
Document and maintain accurate records of incidents and resolutions.
Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.
Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
Manage and track IT assets, including computers, peripherals, and other equipment.
Assist in the procurement process for new equipment and software
Work closely with other IT team members and departments to resolve complex issues and implement new solutions
Create/Update/ Manage knowledge articles
Responsible for office movements/decommission/setup
Qualifications Bachelors
- Computer Engineering, Bachelors
- Database Management, Bachelors
- Information Systems, Bachelors
- Information Technology, Bachelors
- Network Engineering Certifications Comp TIA A+ - New Horizons New Horizons, Comptia Server+ - Comptia Comptia, ITIL Foundation Certificate in IT Service Management
- Axelos Axelos, Microsoft 365 Certified:
Fundamentals
- Fundacao Bradesco Fundacao Bradesco, Microsoft Office Specialist MS Access
- Microsoft Microsoft Required Skills Agile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, Service Now Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server Support Language English (Required)
Language Proficiency
-Upper Intermediate - B2
Additional
Job Location
-Job Type Regular Master Skill List
-IT Onsite Support SRemote Type
-Hybrid Work Shift
-Day Job (Canada)
Compensation Range-33,000 to 55,000 CADWhy join Genpact?
Lead…
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