IT Support and Technology Coordinator

We are a proudly Canadian owned and operated manufacturing solution facility. For over 50 years, we have taken pride in our commitment to supporting our clients and their products. Our vast experience has helped us develop a strong stature in North American and International markets. The atmosphere of teamwork at EM Dynamics is at the center of our drive towards growth and prosperity.

The continuous development of quality is an ecosystem where every facet of the business is impacted by the core competencies of consistency, repeatability and reliability. Our quality directive entails continuous process improvement to exceed established quality objectives. Proactive commitment to further education, training and technological advancement allows us to progress together.

We take pride in consistently delivering at or beyond our client’s expectations and aim for only the highest level of craftmanship. Our business is growing and with growth comes the opportunity to expand our team.

The IT Support and Technology Coordinator provides day-to-day technology support across the organization, assisting with IT infrastructure, Microsoft 365 administration, employee onboarding, technology projects, and system improvements. This role supports ERP-related initiatives, manages technology assets, coordinates with external IT providers, and helps ensure reliable technology operations across company facilities.

No — this posting is for a newly created role.

We use artificial intelligence tools to help screen applications during the hiring process.

• Support IT infrastructure activities related to ERP implementation and technology projects
• Assist with technology deliverables supporting the company’s rebrand initiative.
• Support Microsoft 365 applications, including user setup, Teams, SharePoint, One Drive, and related tools
• Set up employee workstations and coordinate technology onboarding for new hires
• Research, purchase, and maintain technology equipment including laptops, monitors, docking stations, tablets, phones, and accessories
• Maintain records of IT assets, licenses, warranties, and equipment inventory
• Provide basic troubleshooting support for computers, printers, connectivity, cabling, and meeting room technology
• Create, manage, and follow up on support tickets with external IT providers
• Coordinate with vendors and technicians for installations, repairs, upgrades, and onsite support
• Assist with implementing and maintaining technology standards and best practices across facilities
• Provide general technical support and guidance to employees as required
• Other duties as assigned

• 2+ years of experience in IT support, IT coordination, or a similar role
• Experience supporting Microsoft 365 applications and user administration
• Basic understanding of hardware, networking, and troubleshooting
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work with external vendors and service providers
• Strong communication and customer service skills
• Experience supporting ERP implementations or business systems is an asset

We are committed to providing accessible employment practices and will provide accommodations upon request for any part of the application process. If you require any accommodations, please let us know.

We thank all applicants for their interest, however only those selected for an interview will be contacted.