AIOPS Dynatrace Administrator Level 3

Elevate your career in technology as an AIOPS Dynatrace Administrator Level 3 at Wipro in Toronto. Resolve high-priority incidents and analyze root causes while ensuring service improvement.

In this key role, you will be responsible for triaging and resolving incident tickets and fulfilling service requests within defined SLAs. With 3-5 years of experience required, your contributions will enhance service quality and efficiency while meeting client needs. Collaborate across teams and ensure adherence to change management processes and timelines.

Key Responsibilities:

• Triage and resolve high priority incident tickets (P2, P3)

• Log incidents and document root causes for evaluation

• Fulfill software, hardware, and network service requests

• Monitor and escalate SLA timelines for incidents

• Execute change requests with rollback plans in approvals

Requirements:

• 3-5 years of experience with AIOPS and Dynatrace

• Strong understanding of SLA and incident management

• Ability to analyze patterns and improve services

• Excellent documentation and communication skills

• Capacity to participate in service review meetings

Join Wipro and leverage your AIOPS and Dynatrace expertise to drive service excellence in Toronto.
#J-18808-Ljbffr