Service Desk Team Lead at QuadReal

Lead a dynamic Service Desk team at Quad Real Property Group in Vancouver. This role focuses on technical support, mentoring employees, and ensuring exceptional service delivery across the organization.

Quad Real is searching for a Service Desk Team Lead with over 10 years of technical support experience. You will provide hands-on leadership while prioritizing user satisfaction and effective incident management. Your ability to coach team members and implement process improvements will enhance the overall service experience at Quad Real.

Key Responsibilities:

• Lead the service delivery team effectively and efficiently

• Monitor performance metrics and compliance with SLAs

• Oversee on-call schedules for 24x7 technical support

• Act as the escalation point for high-priority incidents

• Foster a customer-centric culture within the team

Requirements:

• 10+ years of technical support experience

• 5+ years in team leadership role

• Strong skills in Windows, Office 365, and Active Directory

• ITIL certification required

• Intermediate experience with Service Now

Elevate your career in a leadership role while driving service excellence at Quad Real Property Group.
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