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Job Description & How to Apply Below
Location:
Toronto, ON (Fully Onsite – 5 days/week required)
Duration: 12-month contract.
Advantages
Enterprise Tech Exposure:
Gain hands-on experience supporting 200+ enterprise Java applications across IBM Web Sphere, Data Power, Open Shift, and Kubernetes environments.
Dev Ops & Automation
Skills:
Build practical expertise with modern deployment tools like Urban Code Deploy, Urban Code Velocity, and Ansible.
ITIL Mastery:
Deepen your practical knowledge of ITIL Incident, Problem, and Change Management frameworks in a fast-paced environment.
Predictable Onsite Synergy:
Collaborate directly with senior technical specialists in a structured, 5-day onsite workspace built for real-time mentorship.
Responsibilities
Incident Intake & Queue Management:
Monitor operational queues, triage incoming technical incidents, perform root-cause diagnostics, and lead incident resolution workflows in alignment with ITIL Incident Management protocols.
Service Request Fulfillment:
Coordinate and execute end-to-end service request fulfillment, application configuration changes, and routine maintenance tasks for hosted enterprise applications.
Middleware & Cloud Platform Support:
Assist in maintaining and supporting application hosting environments utilizing IBM Web Sphere Application Server (NDM/Liberty), IBM Data Power, Open Shift, and Kubernetes platforms.
Deployment Automation Execution:
Support continuous integration and automated code deployments across staging and production environments using tools such as Urban Code Deploy, Urban Code Velocity, and Ansible scripts.
Change Management & Governance:
Evaluate, plan, and implement system change requests according to strict ITIL Change Management procedures, minimizing service disruptions.
System Monitoring & Diagnostics:
Monitor middleware health, application performance, and network topologies using diagnostic utilities like ITCAM and Dynatrace.
Service Management Tooling:
Document incidents, log technical changes, and track request lifecycles using enterprise service management systems like Remedy/eSMT.
Operational Reporting & Data Visualization:
Analyze operational ticket metrics and application uptime data to generate trend reports and dashboards using Power BI and Microsoft Office tools.
Qualifications
Middleware Application Suite Expertise:
Direct hands-on experience or working knowledge supporting IBM Web Sphere Application Server (NDM and Liberty) and IBM Data Power platforms (Strictly Required).
Deployment Automation Tooling:
Proven experience with automated deployment platforms, specifically Urban Code Deploy and Urban Code Velocity (Strictly Required).
Middleware Monitoring Utilities:
Experience utilizing performance monitoring tools such as ITCAM, Dynatrace, or similar enterprise APM solutions (Strictly Required).
Cloud & Containerization Technologies:
Practical exposure to cloud infrastructure and container orchestration systems including Open Shift, Kubernetes, and Ansible automation (Strictly Required).
ITIL Process Proficiency:
Solid working knowledge of ITIL Incident Management and ITIL Change Management processes (Strictly Required).
Service Management Software: 2+ years of experience logging, tracking, and resolving service tickets using Remedy, eSMT, or equivalent IT Service Management (ITSM) tools.
Operating Systems &
Infrastructure:
Experience with Linux (RHEL) or Solaris environments, file transfer protocols (SFTP/Secure Transport), and basic network topologies (load balancers, firewalls, DNS).
Soft Skills:
Strong analytical problem-solving abilities, proactive communication skills, and proficiency with data visualization tools like Power BI.
Summary
If you're interested in the "Junior Application Support Specialist" role based in Toronto, we encourage you to apply online at
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to…
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