Senior Technical Analyst

Job Description

WHAT IS THE OPPORTUNITY?Join RBC's Integrated Systems Testing team and become the critical backbone supporting development and testing operations. You'll maintain state-of-the-art IST and PPVT z/OS mainframe environments that mirror production systems, enabling our development teams to test with confidence. In this role, you'll manage complex infrastructure, troubleshoot technical challenges, drive automation and process improvements, and collaborate directly with developers and testers to accelerate release timelines.

This is an ideal opportunity for someone who thrives in a fast-paced, technically dynamic environment.
WHAT WILL YOU DO?

Monitor, verify, and resolve infrastructure issues in IST and PPVT environments; perform routine maintenance including distributions and scheduling

Execute testing and installation of z/OS infrastructure releases while performing weekend maintenance windows on a rotational basis

Provide first-line incident management support for mainframe IST and PPVT environments, ensuring SLA and OLA compliance with timely root cause analysis and documentation

Assist application developers and testers with test environment configuration, setup, execution, and technical guidance on z/OS

Design and build automation processes to ensure IST and PPVT availability and optimize performance to meet development and release timelines

Review and validate test results with infrastructure support teams to ensure objectives are met and quality standards are maintained

Participate in problem-solving discussions and process improvement initiatives; collect, maintain, and report accurate operational and performance metrics

WHAT DO YOU NEED TO SUCCEED?
Must Have:

2-5+ years of hands-on mainframe experience with exposure to z/OS processes, methodologies, and troubleshooting

Strong problem determination and resolution skills with the ability to diagnose infrastructure issues, implement resolutions, and document outcomes

Demonstrated ability to prioritize workload effectively, work independently as a self-starter, and maintain commitment to continuous learning and improvement

Proactive mindset with capability to identify process improvements, develop innovative automation solutions, and drive operational efficiency

Experience with Core Mainframe Systems (z/OS, IMS, DB2, CICS, VTAM, MQ, Universal Command) and performance tools (RMF, Omegamon)

Knowledge of data and file management tools (Connect Direct, File Manager, VSAM) and hands-on experience with JCL, TSO, ISPF, and OMVS

Nice-to-Have:

ITIL framework certification and knowledge of IT Standards and Methodologies

Experience with change management processes, automation scripting, and weekend/rotational support environments

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#LI-Post
#TechPJ
Job Skills
Change Management, Computer Information, Group Problem Solving, Hardware Infrastructure, Incident Management, Interpersonal Relationships, IT Systems Management, Long Term Planning, Problem Solving, Process Improvements, Service Request Management
Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above
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