IT Support Analyst

Who we are Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy.

Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs.

At the Child Development Institute (CDI), we are passionate about helping our communities’ most vulnerable members and their caregivers.

It motivates each of us to face what can be difficult situations while continuously finding the purest joy in play, in silence, in advice, and in the unbelievable strength and resilience of our young clients.

Joining us now is a rewarding opportunity to be part of an organization that is built on a legacy of more than 100 years of helping children and families. Recognized as a leader and model for measurement-based impact, we are client-centred, family-centred, and data-informed.

We are a place where professionals grounded in mental health, care, and well-being of infants, children and youth, come together in collaboration, learning and inclusion.

As a multiservice organization delivering social, emotional, and behavioural counselling services, early childhood education, learning disabilities and mental health services, and family violence services, we address the whole person from when they begin their life.

Every child and family that reaches out to us is unique, and we value and embrace their individuality.

We deliver the tailored support and tools they need to build life-long skills, positive mental health, and resilience.

With their trust in us, we guide children and families along a supportive journey.

It is an often difficult path and simultaneously the most rewarding experience for providers, children and families.

Who we need Reporting to the Manager, IT Support Services, we are hiring an IT Support Analyst on a permanent, full-time basis.

As our new IT Support Analyst, you will provide Level 1 and Level 2 technical support across multiple locations, with a focus on Microsoft 365, Azure Active Directory (Azure AD) user and license administration, endpoint configuration through Intune, and SaaS platform support.

You will be responsible for onboarding and offboarding staff, resolving incidents and service requests, preparing and deploying devices, and assisting with operational IT tasks.

You will assist with basic network and server tasks under guidance from senior team members and escalate complex infrastructure or security changes when required.

Your work will directly enable teams to deliver essential community services without interruption.

This existing vacancy is a full-time, hybrid position, with on-site work on Mondays plus two additional in-office days and two remote days per week.

Initial onboarding and training will take place fully on-site for four (4) weeks.

The role requires flexibility to adjust on-site days as needed, travel to nearby locations outside the downtown Toronto core, and provide support outside standard business hours during peak project periods.

What’s in it for you:

Technical challenges.

You want hands-on involvement across the full IT support environment, working with technologies including Microsoft 365, Azure AD, Intune, SaaS platforms, and multi-OS environments.

You will troubleshoot and resolve end-user issues across hardware, operating systems (Windows, macOS, Linux), Microsoft 365 applications, SaaS platforms, and network connectivity.

You will support LAN and wireless infrastructure, assist with Windows Server and Linux system preparation, participate in device imaging and deployment, and apply security and access controls in Azure AD using Power Shell for administrative tasks and reporting.

Growth.

You want to expand your experience across enterprise support, cloud administration, systems troubleshooting, and infrastructure operations.

You will build deeper expertise in Microsoft 365 and Azure AD administration, SaaS platform support, Windows Server environments, and endpoint deployment while managing onboarding, offboarding, and device lifecycle activities.

Working closely with a collaborative IT team, you will…