Senior Cloud Engineer

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Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Combining the competencies of Dev Ops, Systems Administration, and Cloud Engineering, the role of Cloud Operations Engineer provides the opportunity to combine your technical ability, strategic thinking and detail-oriented execution in a fast-paced, dynamic environment. You will join a team with the purpose of constantly improving the reliability of our systems through continuous improvements to running infrastructure and applications. You will work with application teams to deliver continuous improvements to applications and support the transformation of our approach to both operations and development.

You will work with the Cloud Engineering team to design and implement tools and processes that monitor and respond to the state of our systems.

• Managing the reliability of critical infrastructure and application platforms
• Improve and maintain site availability, scalability, service and system performance
• Investigate system errors and problems, bottleneck analysis of the system at scale, etc.
• Provide solutions for performance management, disaster recovery, monitoring and access management
• Participate in planning and retrospective sessions, attending stand-ups, etc.
• Build and operate highly available and scalable software and infrastructure.
• Supporting application teams on the use of the platform including providing guidance on design patterns, best practices, and security considerations.
• Our teams are flexible and fast – you will be asked to provide peer review and quality control on a daily basis.
• Own day-to-day operations, including incident response, problem management, change management, and operational readiness for production systems.
• Develop, maintain, and execute operational runbooks, monitoring standards, to ensure consistent and reliable service delivery

• A self-starter with a strong sense of personal accountability and team responsibility with 9+ years of experience
• Ability to work on ambiguous and complex problems
• Experience using Dynatrace and log analysis
• Solid verbal and written communication skills
• Relevant working experience, System Administration, and/or Enterprise Operations skills
• Experience designing and implementing tasks in Continuous Integration systems (Jenkins, Git Hub, Terraform.)
• OS Experience (RHEL 9.X and Windows 2K22 and above)
• Experience support GCP and/or Azure
• Experience with Kubernetes
• Experience in Incident management, Change Management, troubleshooting, and root cause analysis in production environments
• You have strong knowledge of Agile & Lean methodologies for requirements / design methodology - detail oriented, analytical and capable of investigating complex / technical issues and provide alternative solutions, project & production methodologies.
• Experience in a modern technology stack.
• Knowledge of software design patterns, infrastructure architecture, Dev Ops, or security considerations.
• Understanding of software release process (environments, binary repositories, CI/CD).
• Attention to details, high standards for quality.
• GiTOps Experience
• Production operations experience with Azure, GCP, or other public cloud platforms.
• Experience with Tanzu (PCF), Pipelines, and other cloud development platforms
• Experience supporting containers, container orchestration platforms specifically Google or Azure Kubernetes
• You have at least 2+ years of hands-on technical working experience as a Pega Administrator in an Azure / Google / AWS cloud environment.
• You have at least 2+ years of hands-on technical working experience with Linux and shell scripting in supporting and maintaining Pega BPM infrastructure.
• You have at least 2+ years of hands-on working knowledge in the use of monitoring tools like Pega Admin studio, Pega Diagnostic Cloud (PDC) and/or Splunk and/or Dynatrace.
• You have at least 2+ years of hands-on technical working experience with Pega system administration, including…