Senior Product Manager, AI Digital Health Platform

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Digital health is creating new opportunities to help people understand their healthcare options, access services, and navigate complex care journeys. Realizing that opportunity requires more than launching individual digital experiences. It requires a trusted platform that can support multiple clients and healthcare use cases while maintaining consistent standards for quality, safety, privacy, and user experience.

By creating reusable capabilities, strong product standards, and a clear platform strategy, you will help Loblaw and its partners scale digital health solutions that are more accessible, consistent, and responsive to the needs of Canadians.

In this role, you will shape the foundation behind a growing portfolio of digital health experiences. Your work will determine how quickly new capabilities can be launched, how effectively client needs can be supported, and how responsibly AI can be applied in a healthcare environment. The Senior Product Manager will define, build, and scale an AI-enabled digital health platform that powers health experiences across multiple clients, brands, and care partners.

This is a senior individual-contributor role with responsibility for the vision, strategy, roadmap, and performance of a shared platform. You will balance the needs of other teams with the long-term development of reusable, configurable capabilities that can support a growing portfolio of healthcare use cases.

You will operate at the intersection of healthcare, artificial intelligence, technology, clinical governance, privacy, and consumer experience. Working closely with engineering, data science, design, clinical, operations, and client teams, you will help create trusted digital experiences that support health education, care navigation, patient engagement, service discovery, and appropriate connection to human support or care.

The successful candidate will be comfortable setting direction in an emerging product space, making decisions with incomplete information, and establishing the product practices, safeguards, and measurement frameworks required to scale AI responsibly in healthcare.

• Define and communicate a multi-year vision and product strategy for an AI-enabled digital health platform serving multiple clients and healthcare use cases.
• Own the platform roadmap across shared capabilities, client requirements, foundational technology, integrations, data and ongoing product innovation.
• Identify which capabilities should be standardized across the platform and where client-specific configuration or customization is appropriate.
• Maintain a strong understanding of the external digital health and AI landscape, identifying developments that may create opportunities or risks for the platform.
• Clearly communicate product direction, decisions, dependencies and trade-offs to senior leaders and cross-functional stakeholders.

• Define how AI capabilities will be used to improve digital health experiences while maintaining appropriate standards for safety, privacy, transparency, and human oversight.
• Develop clear evaluation frameworks for experience quality, accuracy, relevance, reliability, safety, and user trust.
• Partner with engineering, data science, clinical, legal, privacy, security, and risk teams to establish product requirements and safeguards for AI-enabled functionality.
• Ensure that product requirements account for appropriate escalation, exception handling, human intervention and support pathways.

• Build a deep understanding of the needs, operating models, users and…