Customer Success Manager

Position: Customer Success Manager at Harvey
Elevate client outcomes with Harvey as a Customer Success Manager. Drive engagement and ensure seamless integration of our AI solutions across mid-market law firms and in-house teams.

This pivotal role focuses on guiding clients through their journey, ensuring they derive maximum value from our technology. You will be the primary contact for over 40 mid-market clients, utilizing strategic implementation, client relationship management, and performance metrics to foster satisfaction and long-term success. Designed for candidates with a deep understanding of SaaS and legal services, this role demands a results-driven mindset.

Key Responsibilities:

• Lead integration of Harvey into client workflows

• Evangelize AI solutions and enable end users

• Manage client relationships for 40+ mid-market clients

• Create processes and documentation for scalability

• Monitor customer health through analytics and feedback

Requirements:

• Experience in legal firms or SaaS organizations

• Strong communication and strategic planning skills

• Results-oriented with excellent prioritization abilities

• Empathetic and collaborative team player

• Knowledge of Salesforce and Catalyst is a plus

Shape the future of professional services with Harvey and deliver unparalleled client satisfaction.
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