Copilot Specialist

Insight Global is looking for AI Solution Enablement & Copilot Technical Specialist to join one of our top banking clients. This is a hybrid role (flexible 3 days per week) located in downtown Toronto. 3 month contract to start + high possibility of long-term extensions.

• 10+ years of technology / consulting experience
• 2+ years of Microsoft 365 Copilot experience
• 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience
• 5+ years of solution design / architecture experience
• Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate)
• Experience troubleshooting, triaging, and escalating technical issues
• Strong communication skills; comfortable training and working directly with business stakeholders
• Governance, DLP, and compliance experience

• Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities.
• Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation.
• Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing, or platform owners.
• Maintain technical input into the escalation call sheet and support boundary model.
• Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios.
• Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/environment dependencies, and troubleshooting patterns.
• Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance.
• Support advanced labs, maker enablement sessions, and technical workshops.
• Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake.
• Contribute to early solution shaping, feasibility assessment, architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.

• Technical triage guidance.
• Advanced Copilot capability interpretation.
• Technical playbooks and troubleshooting guidance.
• Technical input into support boundaries and escalation paths.
• Solution feasibility input for emerging AI use cases.
• Technical enablement for advanced labs and maker sessions.
• Coordination with technical owners when issues move outside Flight Academy scope.

• General support inbox operations.
• Day-to-day community management.
• T&O platform administration.
• Security/DLP policy ownership.

• Copilot Studio and agent development.
• Power Platform and Power Automate.
• Connectors and enterprise integrations.
• ALM and environment strategy.
• Security, compliance, DLP, and governance considerations.
• Technical documentation and solution design.
• Working with business, technical, and support teams.
• Translating business needs into technical patterns.
• Supporting enterprise rollout and adoption of Microsoft 365 capabilities.

• Complex Copilot issues are triaged more consistently.
• Copilot Studio / Agent Builder questions have clearer support and escalation paths.
• The Flight Academy team has practical technical playbooks.
• Recurring technical issues become reusable guidance or enablement content.umian>