AVP, Business Analytics & Insights

Manulife’s industry leading Group Benefits business supports over 27,000 employers and more than 5 million Canadians on their health journeys. This role is an incredible opportunity to have an impact on Manulife’s Group Benefits business and the Canadians we serve.

The AVP, Business Analytics and Insights is responsible for driving, leading and evolving the data strategy for the Manulife Group Benefits business in Canada. In this capacity you will develop short-, medium- and long-term strategies to leverage data to improve the health of Canadians, drive revenue growth, position GB as a thought leader in the market and deliver an exceptional experience for plan members and sponsors.

You will collaborate with internal & external partners as well as clients to act as a leading expert on group benefits data and insights in the industry. As the owner of GB data you will be accountable for advising on all aspects of data and analytics for group benefits including opportunity identification, data needs and appropriate data usage. You and your teams will work closely with a cross section of internal partners including distribution, product development, operations, underwriting, marketing, IT and global data offices to deliver initiatives that further Group Benefits ambitions to become a trusted health partner in Canada.

Key Responsibilities:

Lead an assessment of GB data maturity and develop recommendation on our data roadmap over the next 3 – 5 years

Evolve the GB Data strategy to improve the health of Canadians, drive revenue growth, position GB as a thought leader in the market and deliver an exceptional experience for plan members and sponsors.

Evolve and execute a comprehensive Sponsor Reporting Strategy to differentiate Manulife in the market

Collaborate with Product and Distribution to deliver business outcomes that advance Manulife’s ambitions as a Group Benefits provider and health partner

Lead Group Benefits Data Ownership – ensuring proper use and protection of data. Interact with consultants and clients to establish a working relationship and ensure Manulife’s position in the marketplace

Act as a leading expert on Group benefits data and insights in the industry

Lead and develop a high-performing team to drive engagement and connection with business, IT, and data teams across the organization

Develop your team to consult with and advise internal stakeholders on opportunities to leverage data to deliver business outcomes

Build relationships and establish a high level of trust and credibility across the organization to advance group benefits data goals

Proactively communicate with internal stakeholders to understand needs and improve the relevancy of group benefits reporting to achieve business goals

Oversee Canadian Segment Data Office activities related to GB Knowledge/

Experience:

Strong business sense with a solid understanding of the business environment and awareness of current issues
10+ years of relevant experience, including data, business analytics or computer science

Strong interpersonal skills with the ability to collaborate, negotiate, and influence effectively

Proactive with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving and analytical skills

Results-oriented, able to manage expectations, work under tight timelines and manage competing priorities

Strong ability to lead and develop technical teams to deliver high quality business outcomes at rapid velocity

Demonstrated leadership skills to inspire, engage and provide clear direction to staff while coaching and motivating to achieve objectives

Partner management experience requiring persuasion / influencing, relationship building, and negotiation skills

Excellent verbal and written communication skills with the ability to simply articulate technical problems and potential solutions

Excellent presentation skills and can convey complex topics clearly, tactfully, persuasively, and effectively to a wide variety of partners

Sophisticated Excel skills and experience with Power BIExcellent customer focus and commitment to quality

If the successful candidate is in Québec, proficiency in both…