Technical Support Analyst

Join Peoples Group as a Technical Support Analyst in Toronto, providing exceptional IT support for various devices and applications, including Microsoft 365. Be a crucial first point of contact for employee technical issues.

In this role, you'll be instrumental in onboarding and offboarding while troubleshooting various IT challenges. As you work within the team, your expertise will support modernization initiatives that include automation and asset management. This position seeks someone with a strong background in IT and effective communication skills.

Key Responsibilities:

• Investigate and respond to incident reports

• Perform root cause analysis for tech issues

• Install, configure, and modify computer hardware

• Create training documentation for corporate users

• Ensure adherence to IT standards and procedures

Requirements:

• Post-secondary degree or diploma in IT

• Experience in financial institutions preferred

• Proficient troubleshooting end-user devices

• Familiarity with M365, Service Now, and Share Point

• ITIL Foundations certificate is an asset

Leverage your IT support skills to enhance the technology experience at Peoples Group.
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