Salesforce Administrator

Salesforce Business Analyst / Project Manager – Salesforce CRM | SFDC | UAT | Requirements Gathering | Agile Delivery

Job Description

Location: Toronto, Canada

Work Model: Hybrid (Tuesday to Thursday from office)

Duration: 6 months

Role Summary

We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands-on experience leading Sales initiatives and related Systems implementations. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user-centric systems and tools that improve sales performance and operational efficiency.

Core Skills and Experience

Communication and Presentation

• Excellent verbal and written communication skills.

• Ability to convey complex ideas clearly to both technical and non-technical audiences.

• Comfortable presenting to stakeholders at all levels.

Business Analysis Expertise

• Demonstrated ability to lead business-critical initiatives from discovery through delivery.

• Skilled in conducting thorough business analysis and driving collaborative decision-making.

• Proven track record of ensuring timely delivery of business value in fast-paced environments.

Cross-Functional Partnership

• Experience leading across all phases of the project lifecycle, including:

• Requirements elicitation and documentation.

• Business requirement analysis and validation.

• Stakeholder feedback sessions.

• Impact analysis and risk identification.

• UAT coordination and execution.

• Sprint demos and Agile ceremonies.

• Change readiness, training, and go-live support.

• Troubleshooting user-reported issues with minimal disruption and focus on long-term solutions.

Stakeholder Management

• Successfully partnered with diverse stakeholder groups.

• Strong ability to secure alignment and manage expectations throughout the project lifecycle.

Process Mapping, Optimization and Problem Solving

• Skilled in mapping and analyzing current-state and future-state business processes.

• Ability to distinguish between core business needs, stakeholder requirements, and system constraints.

• Analytical thinker with the ability to identify root causes and drive long-term, data-driven solutions.

• Focused on uncovering and addressing systemic process inefficiencies.

Salesforce Experience

• Salesforce experience preferred, including:

• Salesforce Sales Cloud.

• Salesforce Experience Cloud.

• Dashboard configuration.

Additional Skills

• Experience using Miro, Box, and similar tools for collaboration and process mapping.

• Willingness to take on additional tasks and responsibilities as assigned.

• Demonstrates flexibility, ownership, and a proactive approach to problem-solving and delivery.