Director, Virtual Care Technology Applications

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada's most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada's most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Please note the Loblaw hybrid work model is 4 days in office

We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program within Pharmacy and Healthcare Technology. This role will look across the end-to-end Virtual Care ecosystem, including the current solution, business capabilities, technology architecture, operational dependencies, provider experience, integrations, vendor landscape, and future growth opportunities. This role will bring thoughtful leadership to ensure the solution evolves into a long-term, scalable, resilient, and strategically aligned healthcare platform.

The successful candidate will partner closely with business, digital, operations, architecture, engineering, security, infrastructure, and vendor teams to ensure the continued success of the Virtual Care program. This individual will bring forward innovative ideas, provide practical recommendations, influence key decisions, and help shape a roadmap that supports business growth, improved patient and pharmacy experiences, and operational excellence. This technical leadership role requires a seasoned hands-on leader who can operate at every level - from shaping business strategy to diving deep into complex technical solutions alongside their teams.

The ideal candidate brings a track record of leading cross-functional teams through ambiguity, bridging the gap between business priorities and technology execution, while charting a clear path from the program's current state to an elevated future state.

• Provide strategic and technical leadership across the end-to-end Virtual Care program.
• Assess the current Virtual Care solution focused on the provider experience, including its strengths, weaknesses, risks, dependencies, scalability, stability, and long-term viability.
• Develop a strong understanding of the business, product, operational, and technology landscape supporting Virtual Care.
• Partner with business, digital, product, operations, architecture, engineering, security, infrastructure, and vendor teams to shape and evolve the Virtual Care roadmap.
• Bring forward innovative ideas, solution options, and strategic recommendations that help improve provider experience and efficiency while supporting long-term business objectives.
• Influence key decisions by clearly outlining business value, technical feasibility, risk, cost, complexity, timelines, and long-term sustainability.
• Guide technology choices, application design, architecture direction, and modernization opportunities.
• Ensure Virtual Care solutions align with enterprise architecture standards, technology strategy, security expectations, privacy requirements, and healthcare technology objectives.
• Work with delivery teams to remove blockers, improve execution velocity, and ensure initiatives remain aligned to roadmap…