IT Operations Governance Advisor

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

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15%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

We are seeking an IT Operations Governance Advisor to define, lead, and evolve the operational intelligence practice across the Technology sector. This role owns the Technology Operating Model—gathering, processing, and publishing operational insights—while evangelizing best practices, and monitoring/enforcing adoption and compliance.

You will drive AI- and data-driven strategies for KPIs and objectives, establish robust feedback loops with business stakeholders, and materially elevate IT’s operational performance and posture. A critical mandate is to close knowledge gaps and build authoritative operational visibility, while introducing Generative AI capabilities and AI agents that transform how operations and architecture decisions are made.

Operating model & governance:

• Set standards, ownership, data quality rules, compliance mechanisms, maturity assessments, and policy/metric guardrails aligned to reliability, security, continuity, cost, and user experience.

Data pipelines & reporting:

• Architect unified telemetry pipelines across observability, ITSM, CMDB, CI/CD, and business signals
• Deliver executive dashboards, service scorecards, and self-service analytics with portfolio-to-component drill downs
• Define KPIs and reporting rhythms (e.g., OKRs).

Knowledge management & visibility:

• Modernize and consolidate documentation with strong taxonomy and lifecycle controls
• Build authoritative operational maps (service dependencies, value streams, application/asset inventories, OSI mappings) with clear ownership and automated upkeep where possible.

AI/GenAI enablement and agents:

• Deploy GenAI for troubleshooting support, incident summaries, change-impact/risk analysis, and proactive insights
• Establish AI governance (prompt/content policy, safety, monitoring/cost)
• Implement operational and architecture agents for anomaly detection, causal analysis, playbook execution, and remediation with human oversight.

Stakeholder engagement:

• Build strong partnerships with business and technology leaders, run feedback/adoption forums, provide training and evangelism
• Coordinate with SRE/resiliency, support, incident management, security, and Fin Ops.

• 8 to 12 years in Operational Intelligence,…