AudioVisual Analyst

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COMPETITION NUMBER: 1800
CLOSING DATE:
August 13th, 2026 @ 11:59pm MST

Nor Questers are difference makers and we’re searching for someone who can find ways forward in the support of our audio visual event support and desktop services for learners, teachers, and all Nor Questers, collaborating with our Service Centre, Technical Infrastructure, and Application Services to resolve incidents, research and recommend solutions, and find ways to improve the services we offer.

Reporting to the Manager, Technology Services & Support, the AV/Desktop Analyst is responsible for supporting audiovisual technologies, classroom Hy-Flex systems, event technologies, and end‑user computing services across the College. This position is primarily scheduled to work from 11:00 a.m. to 7:00 p.m., Monday through Friday, and requires flexibility to provide occasional evening or weekend support for college events, live-stream broadcasts, and operational activities.

• Ensures the successful execution of events and live-stream broadcast services by coordinating the timely setup, operation, troubleshooting, and breakdown of audiovisual equipment.
• Create, operate and service AV solutions, while conducting technical management activities.
• Continually assess hardware and software and makes recommendations for improvements and efficiencies, identifying opportunities and researching effective business solutions.
• Evaluate and recommend audio visual and teaching and learning technology equipment for purchase which involves understanding the current requirements and future needs.
• Provides end-user training on effectively utilizing audio visual and teaching and learning technology and services.
• Provide support outside of College’s normal business hours.
• Create and update documentation and record activities using ITSM tools.
• Receive and respond to escalated incidents and service requests.
• Prioritize and manage assigned tickets and work orders ensuring effective business operations.

• Diploma in Information Technology/Computer Science or Electrical/Computer Engineering.
• Electronics background would be an asset.
• ITIL Foundations certification an asset.
• AVIXA CTS certification an asset.
• Additional certifications including end user computing and audio-visual equipment relevant accreditation is an asset.
• This job requires Fall Protection and Working from Heights training/certification.
• 3+ years of related experience, preferably with knowledge of audiovisual systems, event support, and live-stream broadcast technologies in a teaching and learning environment.
• Valid Class 5 driver’s license.

• Proficient in handling audiovisual equipment and endpoints within a corporate setting.
• Skilled in providing support, diagnosing issues, and troubleshooting audiovisual systems.
• Experienced in supporting audiovisual events, facilitating hybrid meetings, and live streaming corporate functions.
• Experienced in Audiovisual design and implementation of classrooms, meeting rooms, and event spaces.
• Experience with desktop computer troubleshooting in an enterprise environment.
• Analytical and diagnostic skills relevant to maintaining audio visual equipment, connectivity and services.
• Ability to support Microsoft products (O/S and productivity suites) as well as common software applications in a business environment.
• Strong communication (oral and written), problem solving, analytical and time management skills.
• Ability to deal with ambiguity and change.

SALARY:
Band Level 8 | ANALYST III | $67,351 - $87,454 reflective upon what you bring. AKA your education and experience. This is a permanent position that requires covering late shift from 11:00am until 7:00pm with immediate access to our great benefits program.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring Nor Questers are set up to succeed in their roles and responsibilities.

Difference Makers. If we were to describe what Nor Quest College is, we’d say these two…