Service Now Release & Environment Manager
We are Systematix and we are currently looking for a Service Now Release & Environment Manager for our life sciences client.
ABOUT THE PROJECT
Our client is a global life sciences organization undertaking a large-scale Service Now transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing Service Now as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.
The Service Now Release & Environment Manager will play a critical role in ensuring the stability, governance, and successful deployment of Service Now solutions across multiple enterprise environments. Working closely with platform teams, developers, infrastructure teams, security, project leadership, and business stakeholders, you will oversee release planning, environment strategy, instance management, and deployment governance to ensure solutions are delivered safely, consistently, and in accordance with enterprise standards.
ABOUT THE RESPONSIBILITIES
As the Service Now Release & Environment Manager, you will be responsible for planning, coordinating, and governing all Service Now releases while ensuring enterprise environments remain stable, secure, and available throughout the project lifecycle. You will serve as the central point of coordination for release planning, environment management, deployment readiness, and cross-functional collaboration across globally distributed delivery teams.
Responsibilities include:
- Own the end-to-end release management process across development, test, UAT, pre-production, and production Service Now environments
- Define release schedules, governance checkpoints, deployment windows, release calendars, and implementation timelines aligned with business priorities
- Coordinate complex releases involving multiple development, infrastructure, platform, security, and business teams while managing cross-project dependencies
- Ensure all releases comply with enterprise Change Management processes, governance standards, and required technical and business approvals
- Lead release planning sessions, release readiness reviews, go/no-go meetings, deployment activities, and post-implementation reviews
- Validate release scope, implementation plans, rollback procedures, recovery plans, testing completion, and production readiness before deployment
- Identify, assess, and mitigate release risks while proactively managing release conflicts, sequencing issues, and environment constraints
- Develop and maintain the enterprise Service Now environment and instance management strategy supporting development, testing, training UAT, pre-production, and production environments
- Coordinate environment provisioning, refreshes, cloning, patching, lifecycle management, and environment availability to support project delivery
- Ensure consistency, stability, configuration alignment, and governance across all Service Now instances
- Work closely with platform administration and security teams to manage environment access, roles, permissions, and compliance requirements
- Maintain documentation covering environment configurations, integrations, plugins, versions, dependencies, refresh schedules, and deployment history
- Monitor release and environment performance, producing dashboards, operational metrics, and management reporting to support continuous improvement
- Identify opportunities to improve release quality, deployment automation, operational efficiency, and environment management practices
ABOUT THE QUALIFICATIONS
- 7+ years of experience in Release Management, Environment Management, or Platform Operations within large enterprise IT environments
- Proven experience managing enterprise application releases across multiple development, testing, and production environments
- Experience supporting enterprise Service Now implementations, including Change Management and Release Management processes
- Strong understanding of ITIL Change Management, Release Management, Configuration Management, and governance frameworks
- Experience coordinating complex technical deployments involving multiple cross-functional teams and stakeholders
- Experience managing Service Now instances, environment strategies, cloning, refreshes, and lifecycle activities
- Experience supporting cloud or hybrid infrastructure environments, including Azure, AWS, or similar platforms
- Familiarity with CI/CD pipelines, release automation tools, and Dev Ops practices
- Knowledge of Infrastructure as Code concepts and tools such as Terraform or Ansible is considered an asset
- Strong analytical, organizational, planning, and problem-solving skills
- Excellent written and verbal communication skills with the ability to influence technical and business stakeholders at all levels
- Experience working within regulated or highly governed enterprise environments
- ITIL Foundation or ITIL 4 certification is preferred
- Project Management…
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