Senior Training & Quality Consultant

Company:

Description:

Senior Training & Quality Consultant

• Develop and deliver instructional design and training on Marsh-developed applications in classroom, CBT, and live distance learning environments.
• Maintain, source, and prepare information and materials to be ready for distribution to practice groups, functions, teams, and external audiences.
• Ensure post-training support as needed to maintain high-quality service.
• Meet with internal teams and clients to design effective training programs while staying within budget and timelines.
• Manage coordination, deployment, and technical assistance on technology projects.
• Assist in the management of client onboarding and training of new agents.
• Maintain project plans, status reports, and attend staff and stakeholder meetings on a regular basis.

• Experience in instructional design, training delivery, or learning and development.
• Strong communication and presentation skills, with the ability to engage effectively with different audiences.
• Good organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Ability to work collaboratively with internal teams, clients, and stakeholders.
• Strong problem-solving skills and a proactive, service-oriented approach.
• Experience supporting technology-based training or system-related learning initiatives.
• Proficiency in MS Office applications and other standard business tools.
• Ability to adapt quickly in a fast-paced environment and support changing business needs.

• Experience delivering training on enterprise or Marsh-developed applications.
• Familiarity with classroom, computer-based training (CBT), and live virtual learning formats.
• Experience supporting client onboarding and new user training.
• Ability to coordinate training-related projects and support technical deployment activities.
• Prior experience working in a professional services, insurance, or financial services environment.
• Strong attention to detail and comfort maintaining project documentation, reports, and meeting records.

We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

For more information about Marsh Risk, visit , or follow us on Linked In and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations.

If you require a specific accommodation because of a disability or medical need, please contact reaso

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least…