Dynamics 365 Support Analyst

Join Canada's Ombudsman for Banking Services and Investments as a full-time Dynamics 365 Support Analyst in Toronto. Provide critical application support to enhance service delivery for financial consumers and firms.

In this key role, you'll report to the Sr. Manager of Information Technology and focus on supporting Dynamics CRM Customer Service, SharePoint Online, and Business Central. You will troubleshoot and resolve application incidents while ensuring that service requests are efficiently managed. This is an ideal position for someone looking to impact the operational excellence of a not-for-profit organization.

Key Responsibilities:

• Provide application support for Dynamics CRM and SharePoint Online

• Manage service requests and application-related incidents

• Troubleshoot and resolve issues using incident management procedures

• Document incidents and support knowledge management initiatives

• Participate in annual Dynamics 365 upgrade cycles

Requirements:

• Minimum two years' experience in technical support

• Intermediate knowledge of Dynamics CRM and Office 365

• Understanding of data privacy and security principles

• Strong analytical and problem-solving skills

• Relevant IT certifications considered an asset

Leverage your technical expertise to support OBSI's commitment to efficient service for Canadian consumers.
#J-18808-Ljbffr