AI Solutions Enablement​/ Microsoft 365 Copilot Consultant

Position: AI Solution Enablement & Copilot Technical Specialist Type: 3-month contract + extensions past 2 years Number of openings: 2

Start Date:

2 weeks Rate: 90-100/hr incorporated

Location:

2-3 days a week downtown Toronto Interview: 1 round 45 min virtual Required Skills & Experience

• 8-10+ years of technology / consulting experience
• 2+ years of Microsoft 365 Copilot experience
• 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience
• 5+ years of solution design / architecture experience
• Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate)
• Experience troubleshooting, triaging, and escalating technical issues
• Strong communication skills; comfortable training and working directly with business stakeholders
• Governance, DLP, and compliance experience

• Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities.
• Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation.
• Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing, or platform owners.
• Maintain technical input into the escalation call sheet and support boundary model.
• Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios.
• Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/environment dependencies, and troubleshooting patterns.
• Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance.
• Support advanced labs, maker enablement sessions, and technical workshops.
• Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake.
• Contribute to early solution shaping, feasibility assessment architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.

Please note that artificial intelligence (AI) tools may be used to assist in the creation and formatting of this job description.