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Job Description & How to Apply Below
Join BIS Safety Software as a Software Support Representative and deliver exceptional technical assistance. Your dedication will enhance client experiences while supporting safety and compliance in a collaborative environment.
In this important role, you will be the primary contact for clients, troubleshooting software issues and guiding users through best practices. You’ll build strong relationships by providing friendly, knowledgeable support via phone and email. Your expertise will also help educate customers about software features while documenting inquiries and suggesting improvements for continuous product enhancement.
Key Responsibilities:
• Provide timely technical support via phone and email
• Build trusted relationships through friendly service
• Troubleshoot software issues and educate users
• Document feature requests and enhancement suggestions
• Test new features to ensure software quality
Requirements:
• Minimum 2 years in customer service roles
• Strong computer skills and technical aptitude
• Excellent communication and listening abilities
• Positive attitude with attention to detail
• Experience with Microsoft Word and Excel
Enhance client experiences at BIS Safety Software with exceptional support skills.
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