Sr Analyst, Wireline eCommerce

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:
Reporting to the Manager, Wireline eCommerce, the Senior Analyst supports the delivery and optimization of digital experiences across  and the Rogers mobile app. The role focuses on enhancing customer buyflows, driving digital sales, improving conversion, and ensuring a seamless end-to-end customer experience. Working closely with Product, Design, Engineering, QA, Analytics, and Delivery teams, the Senior Analyst manages requirements, backlogs, documentation, dependencies, risks, defects, and release activities to ensure successful product delivery.

The role also leads QA performance reporting and operational insights, tracking quality metrics, testing outcomes, defect trends, and release readiness to improve product health and customer experience.

This hands-on role combines product coordination, stakeholder management, eCommerce optimization, and performance reporting. The ideal candidate is organized, detail-oriented, data-driven, and passionate about digital experiences, with an interest in growing into a Product Manager role.

What you'll do:

• Product Ownership & Delivery:
  • Support the end-to-end delivery and optimization of Wireline eCommerce experiences across  and the Rogers mobile app, with a focus on customer acquisition and self-serve buyflows.
  • Translate business objectives and customer needs into detailed requirements, epics, user stories, acceptance criteria, and release plans.
  • Manage and prioritize the product backlog to ensure work is aligned with business priorities, customer impact, and delivery timelines.
  • Partner with Product Managers, UX, Engineering, QA, Analytics, and Delivery teams to successfully deliver product enhancements and new capabilities.
  • Identify dependencies, risks, and blockers, escalating issues proactively and helping drive timely decisions.
• Wireline Buyflow Optimization:
  • Support the continuous improvement of Wireline customer journeys by identifying friction points, usability issues, and opportunities to improve conversion and customer experience.
  • Maintain product documentation, business rules, process flows, and requirements to support efficient execution across teams.
  • Work closely with stakeholders to capture enhancement opportunities and translate them into actionable product requirements.
  • Assist with backlog refinement, sprint planning, and prioritization activities to ensure development teams have clear and well-defined requirements.
  • Develop a strong understanding of Rogers' Wireline acquisition and self-serve customer journeys
• QA Performance Reporting & Release Excellence:
  • Own QA performance reporting across the Wireline digital portfolio, providing visibility into testing progress, defect trends, release quality, and overall delivery health.
  • Track and analyze key quality metrics, including defect volume, defect leakage, test execution progress, release readiness, and post-launch performance.
  • Partner with QA teams to identify recurring quality issues, recommend process improvements, and support continuous improvement initiatives.
  • Create and maintain dashboards and reporting that provide stakeholders with clear visibility into product quality and release performance.
  • Support launch readiness activities, including testing validation, defect management, sign-offs, production verification, and post-launch monitoring.
• Cross-Functional Collaboration:
  • Work closely with Design, Engineering, QA, Analytics, Content, Marketing, and Delivery teams to ensure successful execution of product initiatives.
  • Participate in design reviews, sprint ceremonies, requirement walkthroughs, defect triage sessions, user acceptance testing, and…