Senior Data and Reporting Analyst to design and evolve enterprise reporting solutions using Power BI,ServiceNow,and Job Toronto area

Our financial services client is seeking a Senior Data and Reporting Analyst (5–7+ years) to design and evolve enterprise reporting solutions using Power BI, Service Now, and ITSM data

Line of business:
Treasury & Payment Solutions Technology

Duration: 12 months (possibility of extension)

Location:

GTA ( (Scarborough, Barrie, Downtown Toronto) - Hybrid - 2 days/week in office (Thursday team meeting and the other is flexible)

Join a collaborative technology team supporting Treasury & Payment Solutions initiatives across critical banking operations. This role focuses on transforming complex ITSM and operational data into actionable insights that enhance service stability and performance. You will partner with technology, operations, and business stakeholders to shape data strategies supporting continuous improvement and AI-driven automation. Exceptional performers may be considered for full-time conversion at the end of the contract.

Must Haves

5 to 7+ years of experience in reporting, analytics, or business intelligence roles

5+ years of experience in Power BI development (Key), including data modeling, DAX (Key), and dashboard design

Strong understanding of ITIL framework and Site Reliability Engineering practices

Hands-on experience with Service Now ITSM data (Incident, Problem, Change, CMDB) and operational reporting

Proven ability to translate data into meaningful insights and compelling narratives for business and leadership audiences

Strong analytical mindset with the ability to identify trends, patterns, and anomalies

Experience working cross-functionally and engaging with technical and business stakeholders

Excellent communication, facilitation, and documentation skills – VERY IMPORTANT

Experience in Information Technology environments, preferably within financial services

Nice to Have

Previous financial services experience

Bachelor’s degree required (Business, Finance, Engineering, Science, Mathematics, or related field preferred).

Competencies:

Strong analytical mindset with the ability to identify trends, patterns, and root causes

Proven ability to translate data into meaningful insights and executive narratives

Excellent written and verbal communication skills, including presentation and facilitation

Strong stakeholder management skills with the ability to influence across technical and business teams

Proficiency in business process mapping, requirements documentation, and solution design

Ability to quickly understand organizational structures, strategies, and processes

High attention to detail with a focus on data accuracy and quality

Strong problem-solving skills and ability to manage competing priorities

Ability to work independently in a fast-paced, high-visibility environment

Responsibilities

Design and deliver Power BI dashboards providing visibility into ITSM performance, KPIs, and operational health

Integrate and analyze data across Service Now (Incident, Problem, Change, CMDB), cloud, infrastructure, and application sources

Translate complex data into clear, executive-ready insights, highlighting trends, risks, and opportunities

Perform proactive trend analysis to identify systemic issues and continuous improvement opportunities

Partner with stakeholders to gather requirements, prioritize reporting needs, and deliver scalable solutions

Establish and maintain standard reporting frameworks, KPI definitions, and data models

Ensure data quality, governance, integrity, and documentation across reporting solutions

Drive automation and continuous improvement to reduce manual effort and enhance reporting efficiency

Facilitate cross-functional discussions to support data-informed decision-making

Senior Data and Reporting Analyst to design and evolve enterprise reporting solutions using Power BI, ServiceNow, and