Senior UX Designer

Join Queen's Park Ontario Provincial Government as a Senior User Experience Designer in Toronto, Canada. This role emphasizes modernizing service delivery through research and strategic planning.

We seek an experienced User Experience Designer to lead service design initiatives that improve digital services across complex environments. This position requires skills in user research, prototyping, stakeholder collaboration, and Agile methodologies. You will champion user-centered design and mentor teams to enhance service design practices.

Key Responsibilities:

• Lead service design initiatives transforming digital product delivery

• Facilitate value stream mapping and service blueprinting sessions

• Use data to identify service pain points and shape recommendations

• Engage in workshops to align diverse stakeholder priorities

• Mentor teams in service design within Agile frameworks

Requirements:

• 7+ years in user experience and service design

• Skilled in prototyping and journey mapping

• Excellent communication and relationship-building abilities

• Familiar with governance and digital service standards

• Proven experience in service delivery across omnichannel environments

Elevate user experience through innovative service design practices at Queen's Park.
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