VP Technology & Innovation

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

The Vice President, Technology and Innovation (“VP”) is responsible for defining and executing Teladoc Health Canada’s technology, product, innovation and cybersecurity strategy. The VP leads the development and delivery of Teladoc Health Canada's digital products and technology ecosystem, including product management, software engineering, enterprise architecture, cybersecurity, data and analytics, technology operations, and innovation. The role is accountable for building a secure, reliable, scalable, and modern technology environment that enables high-quality virtual and hybrid care, an exceptional client, clinician, and patient experience, and operational excellence.

The VP provides executive leadership for Teladoc Health Canada's digital strategy and multi-year technology roadmap, ensuring technology investments and product capabilities align with Canadian market needs, regulatory requirements, enterprise priorities, and Teladoc Health's global strategy. Working closely with clinical, commercial, operations, legal, privacy, compliance, and global technology leaders, the VP plays a key role in advancing Teladoc Health Canada's enterprise data governance framework and responsible use of data and AI, while delivering technology solutions that drive revenue growth, innovation, quality of care, security, and operational efficiency.

• Develop and refresh Teladoc Health Canada’s digital strategy and multi-year technology roadmap aligned with organizational strategy and business objectives;
• Provide secure, scalable, resilient and sustainable digital solutions and technology infrastructure that meet Canadian business, market and regulatory requirements;
• Lead the strategy, design, development, delivery, and lifecycle management of Teladoc Health Canada’s technology ecosystem, including enterprise architecture, applications, integrations, infrastructure, and digital platforms;
• Develop and execute Teladoc Health Canada’s cybersecurity strategy, ensuring appropriate security controls, resilience, and cybersecurity risk management across technology platforms and information assets;
• Own the budget, portfolio, and project management of digital initiatives and ongoing technology operations, ensuring disciplined prioritization, resource allocation, and value delivery;
• and Develop and manage strategic relationships with technology partners and vendors.

• Lead Teladoc Canada’s multi-year product roadmap to enable operational excellence, high-quality clinical care, commercial growth, and exceptional client, clinician and patient experiences;
• Translate market, regulatory, clinical, and operational requirements into innovative digital products;
• Champion user-centred design by incorporating the perspectives of clients, clinicians, patients, and internal users throughout the product lifecycle to deliver intuitive, accessible, and seamless digital experiences;
• and Integrate customer feedback, clinical insights, analytics, and user research into product planning, development and continuous improvement.

• Lead the operational implementation of Teladoc Health Canada's enterprise data governance framework, including data architecture, stewardship, quality, metadata, lifecycle management, and data governance technologies, in partnership with the legal, privacy and compliance teams, and business stakeholders.
• Champion enterprise analytics, business intelligence, and AI-enabled capabilities that support operational excellence, clinical quality, innovation, and informed business…