Senior Incident Manager at Aviso

Lead incident management efforts at Aviso as a Senior Incident and Problem Manager. Drive timely service restoration and enhance ITIL processes in a dynamic financial services environment.

This senior role reports to the Director of Service Delivery & Ops Governance. You will spearhead end-to-end IT incident management to ensure operational resilience and continuous improvement within the Technology Ops & Support Partners team. The position involves collaboration with cross-functional teams, effectively reducing disruptions and improving accountability in service delivery.

Key Responsibilities:

• Oversee the entire incident lifecycle from escalation to resolution

• Coordinate major incident communications with stakeholders

• Conduct post-incident reviews and root cause analyses

• Manage the problem management process for recurring issues

• Ensure production readiness for significant operational releases

Requirements:

• Bachelor's in Information Technology or similar field

• 5+ years in IT operations or incident management

• Proven experience in a high-availability enterprise

• Strong knowledge of ITIL best practices

• Excellent communication and crisis management skills

Enhance your career while ensuring service excellence at Aviso, where ITIL practices and incident management skills are essential.
#J-18808-Ljbffr