Manager, Modern Workplace Technology Consulting

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth. Your Opportunity BDO Canada is currently seeking a Manager, Modern Workplace Technology Consulting to join our Technology Consulting team.

BDO’s Modern Workplace Practice provides clients with solutions and services in the areas of Microsoft 365 Copilot, Copilot Studio, Microsoft 365, SharePoint, Teams, Viva, Enterprise Content Management, Intranets and Collaboration. This position offers a hybrid work arrangement and can be located in any of our Calgary, Halifax, Toronto, Ottawa or Vancouver offices, depending on the candidate's location. This role is for an existing vacancy.

• Growth:
  Participating in pre‑sales activities including creating and running demos, presentations, drafting statements of work, pricing, proposals and responding to requests for proposal (RFPs)
• Assisting in the development & implementation of new service offering
• Engagements:
  Running client workshops and gathering/documenting requirements for modern workplace, content/document management and collaboration solutions
• Project management of multiple engagements against budget, timeline and scope
• Developing strategies and roadmap for clients to begin their modern workplace journey
• Lead and manage marketing and sales campaigns to generate leads
• Act as a liaison with Partners including Microsoft and other ISV’s
• Evangelize Microsoft Copilot for M365, Microsoft 365, Viva and other Microsoft products internally and with clients
• Contribute to strategic direction of the Modern Workplace practice
• Acting as a customer escalation contact as required and providing management and guidance related to the resolution of customer satisfaction concerns
• Building deeper relationships with clients and assisting in expanding the engagement footprint when the opportunity presents itself
• Creating end user documentation for clients and providing training on Microsoft 365 and other applications
• Talent:
  Leading/managing engagement teams and ensuring that team members are effectively utilized
• On‑going mentoring and coaching of team members including performance management
• Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
• Fostering a sense of purpose within the team; developing short and long‑term objectives aligned with driving behaviours supporting our core values, mission and vision
• Interviewing and hiring new talent as the team grows

You demonstrate BDO's core values through all aspect of your work:
Integrity, Respect and Collaboration. You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high‑quality work. You identify, recommend, and are focused on effective service delivery to your clients. You share in an inclusive and engaging work environment that develops, retains and attracts talent. You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.

You grow your expertise through learning and professional development.

• Excellent customer‑facing, communication and presentation skills
• Expert knowledge of the latest Modern Work tools in Microsoft 365, Microsoft Copilot for M365, SharePoint, Teams, Viva
• Adept at understanding and eliciting client business challenges and documenting high‑level requirements
• Ability to run workshops/requirements gathering sessions for modern workplace, employee experience, content management, document management and collaboration solutions
• Experience leading or managing a team and coaching/mentoring team members
• Experience leading pre‑sales meetings and activities including creating and running demos, presentations, drafting statements of work, proposals and…