IT Support Specialist

Position: IT Support Specialist at Relay
Elevate your IT career as an IT Support Specialist II with Relay, a Toronto-based digital banking platform. Contribute your technical skills to support our team and ensure technology runs smoothly.

In this role, you'll provide vital support to employees across hardware, software, and systems within our Toronto office. We're looking for candidates with 3-5 years of IT support experience, a service-first attitude, and the ability to troubleshoot complex technical issues independently. Your efforts will directly enhance the employee experience and help Relay operate efficiently.

Key Responsibilities:

• Provide timely support for hardware and software issues

• Manage IT support queue while resolving or escalating issues

• Oversee employee onboarding and offboarding processes

• Procure and maintain IT equipment throughout its lifecycle

• Administer SaaS platforms like Google Workspace and Okta

Requirements:

• 3–5 years IT support or operations experience

• Experience with macOS and business collaboration tools

• Familiarity with MDM systems and networking technologies

• Strong troubleshooting skills in a corporate environment

• Ability to manage multiple tasks with clear communication

Bring your IT expertise and problem-solving abilities to Relay, helping our team thrive in a high-growth environment.
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