Senior Analyst, Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

You’ll be joining CIBC’s Enterprise Payments Technology Application Operations team, as a Senior Analyst, Production Application Support you’ll be responsible for providing second level support for client issues, technical issues, system/web site outages and questions from all internal and external application partners by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures, approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

• Production Support
  - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and production requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
• Team Management
  - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services.
• Projects Delivery
  - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy) develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.

• You can demonstrate 1-3 years experience in. Production Support using technologies such Autosys batch scheduling, file transfers, UNIX, Open Shift CaaS and automation scripting. Platform Knowledge, Windows, MS Azure, Middleware, Openshift CasS, Dynatrace, Unix and Autosys. You have experience or knowledge of Cloud Platforms preferably MS Azure as well as experience using collaboration tools, such as JIRA/Confluence and Dev Ops tools, such as Github Actions, MS Azure Dev Ops and Ansible.
  
  Ideally, you have a strong understanding of Agile software delivery principles, excellent communication skills and are comfortable working both independently and within a team setting. It’s an asset if:
  You have prior experience with monitoring tools, such as Dynatrace and Splunk.
• You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile, because it's the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or Technical discipline.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• We work to recognize you…